Terms of Service

1. Changes to these terms

We may update these terms from time to time and will post the new version here with a new “Last updated” date. For changes that materially affect paying members, we’ll also let you know by email or in the app before they take effect. If you keep using the Service after a change takes effect, you accept the updated terms.

2. What Agent CALM is

Agent CALM is an AI agent for running paid advertising. It reads data from the ad accounts you connect, produces analysis, audits, plans and creative, and - where your plan and settings allow - makes changes to your ad accounts on your behalf.

• You stay in control. Changes to a live ad account are made only on accounts you have enabled for write access, and only after you approve them.
• AI can be wrong. Agent CALM uses AI models that can misread data or make mistakes. Check its recommendations before you act on them, especially anything that affects your ad spend.
• No guaranteed results. Advertising results depend on many things outside our control. Case studies, examples and results we share are not a promise of what you will achieve.
• Not financial advice. Nothing in the Service is financial, investment, legal or tax advice. Decisions about your budgets and spend are yours.

3. Your account

• You must be at least 18 and using the Service for business purposes.
• You sign in with a one-time code sent to your email. Keep access to that email secure - anyone who can read it can sign in as you.
• You’re responsible for activity in your workspace, including by people you invite.
• Give us accurate information and keep it up to date.

4. Connecting Meta and other accounts

When you connect a Meta (Facebook/Instagram) ad account, you authorise us to access it through Meta’s official APIs to provide the Service. You confirm you have the right to grant that access, including for any client accounts you connect. You remain responsible for your ad accounts, your campaigns and your compliance with Meta’s terms and advertising policies. You can disconnect an account at any time.

Agent CALM is not affiliated with, endorsed or sponsored by Meta Platforms, Inc., Google, TikTok or any other platform it works with.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, deceptive or harmful, or to create ads that break platform policies or the law;
• try to access another customer’s data, probe or break our security, or overload the Service;
• resell, copy or reverse-engineer the Service, or use it to build a competing product;
• share your account, or use automated means to access it except through features we provide.

We may suspend or close accounts that break these rules.

6. Your content and data

You own the content you bring to the Service and the data in your ad accounts (“Your Content”). You give us permission to store and process Your Content only as needed to provide, secure and support the Service for you. Your Content stays in your workspace: it isn’t shared with other customers or used to answer for anyone else, and we don’t sell it. How we handle personal data is explained in our Privacy Policy.

Output that Agent CALM creates for you - copy, plans, audits and reports - is yours to use. If you send us feedback or suggestions, we may use them to improve the Service without any obligation to you.

7. Our intellectual property

The Service, including the software, the BPM Method, APM Framework and ELITE Accelerator materials built into it, our prompts, designs and brand, belongs to us or our licensors and is protected by copyright, trademark and other laws. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. You may not copy, republish or distribute our materials outside the Service without written permission.

8. Plans and billing

• Free and Pro. Free includes a monthly credit allowance with limited features. Pro is a monthly subscription with a larger allowance and more features, as described on our pricing page.
• Payments. Payments are processed by Stripe. Subscriptions renew automatically each month until you cancel. You authorise us to charge your payment method for each renewal.
• Price changes. We may change prices for new subscriptions at any time. For existing subscriptions we’ll give you notice before a price change applies to you.
• Founder pricing. If you joined at a founder price, it stays in place for as long as your subscription remains active. If you cancel and later rejoin, the price available at that time applies.
• Taxes. Prices may not include taxes, which are added where required.

9. Credits

• Agent CALM work is measured in credits. The credits a task uses are shown in the app and may be updated from time to time; bigger jobs such as deep audits show their cost before they run.
• Monthly credits come with your plan, reset at the start of each credit period and don’t roll over.
• Credit packs are one-off purchases. Pack credits don’t expire and are used after your monthly allowance. They stay in your workspace if you change plans.
• Bonus credits we award (for example, for a testimonial or to make up for a service problem) are at our discretion and don’t expire.
• Credits have no cash value, can’t be transferred or sold, and belong to the workspace they were added to.

10. Refunds

Credit packs - 14-day cooling-off period

If you change your mind within 14 days of buying a credit pack and you haven’t used any of its credits, we’ll refund you in full. Once you start using a pack’s credits, you agree that the cooling-off period ends for that pack. After that, refunds are at our discretion. If a pack is refunded or its payment is disputed, its unused credits are removed from your workspace.

Subscriptions

Subscription payments are not refunded for partly used periods. When you cancel, you keep access until the end of the period you’ve paid for. Any other refund is at our discretion, except where the law gives you a right to one.

When something goes wrong

If a problem on our side uses up credits - for example, a task that fails because of an error in the Service - tell us and we’ll put the credits back.

To ask for a refund, email hello@agentcalm.co from the address on your account.

11. Cancellation

• Cancel any time from Settings → Billing & credits, or by emailing us. Your Pro access continues until the end of the current paid period, then your workspace moves to Free.
• If you cancel, any special or founder offer you had ends with your subscription.
• You can delete your account at any time by contacting us. We may close accounts that break these terms, or that stay inactive for an extended period after giving notice.

12. Availability and changes to the Service

We work to keep Agent CALM available and reliable, but we don’t guarantee it will be uninterrupted or error-free. The Service depends on third parties such as Meta, Stripe and our AI provider, whose outages or changes can affect it. We may add, change or remove features; if we remove something material from a paid plan, we’ll give you reasonable notice.

13. Disclaimers

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose or that results will meet your expectations.

14. Limitation of liability

To the fullest extent the law allows, The BPM Method Inc. is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, ad spend, data or goodwill, arising from your use of the Service - including from changes made to an ad account that you approved. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim arose.

15. Indemnity

You agree to indemnify and hold harmless The BPM Method Inc. and its officers, employees and agents from claims, losses and costs (including reasonable legal fees) arising from your use of the Service, your ads and campaigns, or your breach of these terms.

16. Governing law

These terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law rules. You agree to the jurisdiction of the courts of Alberta, Canada for any dispute, except where the law of your country of residence gives you the right to bring a claim locally.

17. Contact

Questions about these terms: hello@agentcalm.co.